Shipping and Return Policy

Last updated: June 15th, 2026

U.S. Shipping

We offer free standard shipping on orders over $150 within the continental United States.

For orders under $150, the following flat shipping rates apply:

$9: AZ, CA, CO, ID, KS, MT, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY
$15: All other U.S. states not listed above
$25: HI, AK, and other remote islands

Most orders are processed within 1–3 business days, excluding weekends and holidays, and are shipped via USPS. Once your order has shipped, you will receive a tracking number via email.

Estimated delivery time for U.S. orders is 3–5 business days after shipment. Delivery times are estimates only and are not guaranteed. During high-volume periods, including product launches and promotions, processing and delivery times may be extended.

For orders shipped outside the United States, estimated delivery time is approximately 7–14 business days after shipment. However, international delivery times may vary significantly depending on shipping conditions, customs processing, and other factors beyond our control. Please check the tracking number sent to your registered email address once your order has shipped for the most up-to-date delivery status.

We do not ship to P.O. Boxes or APO/FPO addresses.

Cancellations

Once an order has been placed, cancellations and refunds cannot be accepted for any reason.

If you wish to cancel your order, please wait until the item has been delivered, then contact us to request a return in accordance with our Return Policy. Returns must be completed through the proper return process and are subject to all applicable return conditions.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. x-girl is not responsible for delays, lost shipments, or delivery failures caused by incorrect or incomplete addresses.

If a package is returned to us due to an address error, the customer will be responsible for any additional shipping fees required to reship the order, regardless of the original order amount or any free shipping promotions.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the carrier, x-girl is not responsible for shipping delays caused by the carrier, weather conditions, customs processing, or other factors beyond our control.

x-girl is not responsible for lost or stolen packages that are marked as “Delivered” by the carrier. We recommend shipping to a secure location.

International Shipping

We offer international shipping to many countries worldwide, except where restricted by shipping regulations or internal policy.

International shipping is not available to the following countries/regions:

Afghanistan
Australia
Belarus
Congo
Crimea
Cuba
Iran
Iraq
Japan
Lebanon
Liberia
Libya
Mainland China
Moldova
North Korea
Russia
Somalia
Sudan / South Sudan
Syria
Taiwan
Tajikistan
Ukraine
Yemen
Zimbabwe

Please note that all international orders are subject to customs and import duties, as well as other applicable taxes and fees, and they will be calculated at checkout.

Returns

We want you to love your x-girl purchase as much as we do.
If for any reason you are not fully satisfied, we accept returns on eligible items, provided that you notify us of your return request within 7 days of delivery, subject to the conditions outlined below.

To be eligible for a return, items must meet all of the following requirements:

  • Items must be unused, unworn, and unwashed
  • All original tags must be attached
    Items with removed or cut tags will not be accepted. Items may also be refused if the plastic tag fastener has been cut, even if the original tag is still included.
  • Items must be returned in resellable condition
  • Items must be neatly folded and placed back in the original packaging, in the same condition as when received
  • Items showing signs of wear, damage, stains, odors, excessive wrinkling, or improper handling will not be accepted

To initiate a return, please contact info@x-girl.com to request a return authorization.
Returns sent without prior authorization may be refused.

Once your return request is approved, customers are responsible for arranging their own return shipment.
After shipping the return package, please provide the tracking number to our customer service team.

For international returns, USPS may not be available. Please use a trackable shipping method such as UPS, FedEx, or DHL.
If a tracking number cannot be confirmed, we may not be able to verify the shipment in the event of loss, and the return may not be eligible for a refund.

Return packages must be shipped within 7 days from the date the return request is approved.
If shipment cannot be confirmed within this 7-day period, the return request may be rejected, and any return shipped after this period may not be eligible for a refund.

If a returned item is delivered to us but the shipment date shows that it was shipped more than 7 days after the return request was approved, the return will not be eligible for a refund.

If the tracking number is not provided, our warehouse may not be able to accurately identify or receive the return package, and the package may be lost.
In such cases, the return will not be eligible for a refund.

Customers are responsible for all return shipping costs.
Original shipping and handling fees are non-refundable.

Once your return is received and inspected, approved refunds will be issued to the original form of payment within a reasonable processing period.
Refunds will be issued for the purchase amount of the returned item(s) only and will not include any original shipping charges paid at the time of purchase.

Right to Refuse Returns

x-girl reserves the right to refuse any return that does not meet the conditions outlined above.

If, upon receipt at our warehouse, an item is found to have stains, signs of wear, odors, damage, excessive wrinkling, missing or altered tags, or any other condition that makes the item unsuitable for resale, the return will be refused for any reason.
The condition of the item at the time it is received and inspected by x-girl will be used as the basis for our determination.

Items returned in a condition that is clearly not resellable may be rejected and returned to the customer at the customer’s expense.
In such cases, no refund will be issued.

x-girl also reserves the right to reject any return if shipment cannot be confirmed within 7 days after the return request has been approved.
Returns shipped after this period will not be eligible for a refund, even if the package is eventually delivered to us.

If the tracking number is not provided, our warehouse may not be able to accurately identify or receive the return package, and the package may be lost.
In such cases, the return will not be eligible for a refund.

Non-Returnable Items

The following items are final sale and are not eligible for return or refund:

  • Sale or discounted items, including items purchased with a discount code
  • Limited edition or promotional items
  • Items marked as “Final Sale”
  • Underwear, socks, or other hygiene-sensitive items

Exchanges

We do not offer direct exchanges at this time.

If you would like a different size or item, please complete the return process, if eligible, and place a new order separately.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with clear photos and your order details.
Approved claims will be reviewed and resolved at our discretion.